Customer Requirement
The customer is a global leader in medical diagnostic imaging technology, services & healthcare productivity, operating in over 100 countries Headquartered in the U.S., this company retains over 20,000 employees worldwide and generates over $6.5 billion in revenue.

The Customer’s Service Division is responsible for ensuring that service is provided for all the medical equipment that is sold worldwide. The major responsibilities can be summarized as follows:

• Ensure that the Field Engineers are kept informed about the movement of spare parts from factory to the destination.
• Monitors return of faulty parts that are due in.
• Monitor the value of the parts shipped out as well as those due in.
• Monitors that the agreed Service Level Agreements are being adhered to.

The company’s operations in over 100 countries and multiple manufacturing locations translate into the service division handling thousands of transactions each month. Also the value of the parts is tracked in multiple currencies.

All the data related to the movement and due in of parts was kept in a legacy system. Every time a user wanted some data, they would have to run reports on the mainframe. Parts information was being sent to the Field engineers thru email messages or via manual pager messages. Also, the service division had to spend hours every week preparing reports for management review.

Optimum’s Solution
Optimum helped the customer developed a web-based parts information system that meets the following objectives:

• Fetches the parts information from the legacy system.
• Provides standard reports for the Management, Logistics and Field engineers.
• Provides dynamic / user –defined reporting and querying.
• Tracks the movement of parts by linking to the web site of a large courier company.
• Provides mobile-query using SMS to field engineers

Optimum was involved in system study, detailing the requirement specifications, design, development and implementation.

The application was nominated as a global best practice by the customer.

Technical Environment
The system has been developed using Lotus Domino R5, JavaScript, XML and HTML.

Customer Requirement
The customer is a world-leading manufacturer of personal and enterprise-wide computers, printers, and information storage devices.

Customer wanted to develop an Activity based costing (ABC) model to help define base activities and cost allocation basis for their organization.

Optimum's Solution
Optimum's team developed an Activity Based Costing System to the satisfaction of the customer. The team formulated a standard ABC model which provided the definition of activities and the allocation basis for costs.

We also automated the source extraction into customer's Integrated Business Reporting & Intelligence Analytics System for:

• Call statistic (Include inbound and outbound statistics)
• Employee data from HRMS (Include headcounts and costs)
• Operating expense
• Revenue productivity

A web interface was developed for the systems to capture allocation and cost driver details. The system generated the final cost allocation report in a format defined by the customer.

Apart from software development, our services also included production rollout and application maintenance and support.